Job Description

Akkodis is seeking a Call Center Agent for a Contract job in Phoenix, AZ 85034

Ideally looking for someone responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.

Pay Range : $ 16 -$18/hr The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities:

• Professionally answer calls and address caller inquiries as needed. Route calls as needed to the appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by the supervisor.

Qualifications:

• The candidate should be responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.
• Good verbal and written communication skills.
• Dependable and able to adhere to the schedule.
• Effective problem-solving skills.
• Effective listening skills.
• Customer service orientation.
• Attention to detail.
• Ability to work effectively in a high-volume and sometimes stressful work environment.
• Ability to read, write, and speak English.
• Ability to sit at the work station for long periods of time.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at [email protected].

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

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