Communications Specialist - Provider Consult Call Center Job at Children's Wisconsin, Milwaukee, WI

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  • Children's Wisconsin
  • Milwaukee, WI

Job Description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin:

Serves as a central communication source for all components of the patient transfer and consultation process. Triages calls from referring providers and appropriately routes to subspecialist, attending physicians and/or the appropriate department(s). Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines.
  • Requires at least High school education or equivalent.
  • Requires prior knowledge acquired through 2 years of experience in a medical field such as EMT, Paramedic, Medical Assistant (MA), Health Unit Coordinator or nursing.
  • Prefers: Medical Assistant or Emergency Medical Technician Certification
  • Prefers previous critical care or emergency room experience and/or Medical dispatch/triage
  • Requires knowledge of medical terminology.
  • Must be knowledgeable of Electronic Health Record. Prefers EPIC experience.
  • Prefers knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transfer requests.
  • BLS preferred.
FTE .6 - 12 hour shifts (shifts may vary)

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: Children's Wisconsin

Job Tags

Shift work,

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