Job Description

Mphasis Digital Risk is a one stop shop for Mortgage Solutions offering cutting-edge technology tailored to deliver high performance solutions for our clients. We enable enterprises to achieve speed, innovation and personalization in proactively addressing digital disruptive trends.

Mphasis Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Our unique Front2BackTM(F2B) transformation solutions address each phase of the mortgage life cycle with innovative proprietary technology platforms that can be integrated at any stage - from point-of-sale to closing, and again during due diligence and the secondary market. Business-driven KPI’s, high customer-centricity, efficient automation and extensive connectivity transform businesses to achieve winning top and bottom-lines. Additionally, our expertise in analog to digital, effectively balances the power sharing between business and IT to minimally disrupt existing systems and infrastructure.

With a personalized approach powered by digital mortgage solutions, configurable technology and business operations, we deliver transformational improvements to quality, cost, and service. This enables us to help our clients stay ahead in this dynamic industry.

Position Overview:

A License Compliance Manager is responsible for ensuring an organization adheres to licensing requirements, including those at the state, local, and federal levels. This role involves managing compliance programs, auditing licenses, training employees, and investigating any compliance issues that arise.

Essential Job Functions:

• Compliance Program Management:
• Develop, implement, and maintain policies, procedures, and systems to ensure compliance with relevant laws, regulations, and licensing requirements.
• Compliance Risk Management: Identify, assess, and mitigate compliance risks.
• Licensing Management
• Oversee the acquisition, renewal, and maintenance of all necessary licenses.
• Negotiation and Contract Management: Negotiate licensing agreements and manage contract compliance.
• Compliance Audits
• Conduct regular audits of licenses and related practices to identify potential non-compliance issues.
• Employee Training:
• Develop and deliver training programs to educate employees on compliance requirements and procedures.
• Investigation and Reporting:
• Investigate any reported compliance issues and prepare reports for management and relevant stakeholders.
• Reporting and Analysis: Prepare reports on compliance performance and analyze trends.
• Collaboration:
• Work closely with legal, regulatory, and other internal teams to address compliance-related issues.
• Stakeholder Communication: Communicate with internal and external stakeholders on compliance matters.
• Documentation:
• Maintain accurate and up-to-date records of all licenses and related documentation.
• Regulatory Updates:
• Stay informed of any changes to laws, regulations, and licensing requirements and update compliance programs accordingly.

The Compliance Manager primary responsibilities include guiding the Compliance Analysts to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained. The Compliance Manager will be responsible for having one–on-one coaching sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Compliance Manager will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for client satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills

Requirements:

• Minimum 5+ years mortgage background with supervisory experience
• License Compliance experience within past 3 years
• Ability to manage risks while ensuring optimal value and outcomes are achieved
• Ability to work in a flexible and production-oriented environment
• Must be able to work in a high stress environment while delivering a high-level of customer service
• Must be willing and able to work as part of a team
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized.
• Knowledge of relevant laws, regulations, and licensing requirements.
• Ability to work independently and as part of a team

Preferred Qualifications:

• Knowledge of or experience with MLO, debt collection licensing requirements across multiple jurisdictions.
• Familiarity with regulatory compliance related to MLO, debt collection and loan servicing.
• Experience supporting or managing licensing processes for MLO, debt collection and/or loan servicing operations is a plus.

Equal Employment Opportunity

Mphasis Digital Risk is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.

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