Job Description

Job Description

Job Description

We are seeking a dedicated and enthusiastic Printing Estimator/Customer Service Representative to join our team. Must know something about printing. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive.

Duties

• Respond to customer inquiries via phone, email, in a timely manner.
• Estimate jobs through our printing software, follow up and enter orders
• Assist with outbound calling to follow up on customer inquiries or issues.
• Maintain a professional demeanor while demonstrating excellent phone etiquette.
• Ensure high levels of client satisfaction by addressing concerns promptly.

Skills

• Must know Printing
• Strong data entry skills with attention to detail.
• Excellent verbal and written communication abilities in English; bilingual skills are a plus.
• Experience in print estimating and client services or customer support roles is preferred.
• Familiarity with office software and computerized systems.
• Ability to manage multiple tasks efficiently while maintaining quality service.
• Strong problem-solving skills and the ability to work independently or as part of a team.

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