Job Description

What took you so long?! We've been waiting for you. Yep, you read that right. We are looking for you to bring your authentic self to work every day because we know that it's not what you do that makes you different; it's how you do it that makes you truly unique. And we're not just saying it, our people think that too—helping us to be named an Ad Age Best Place to Work in 2022.

We know you are not your resume; we understand you are not your work, and we respect that you are so much more than a job description. You are you.

We're interested in you—are you interested in us? Keep reading, and let us know.

At Razorfish Health, we are fueling the practice of modern medicine. RFH is built for the modern age of medicine. We have a deep commitment to science, technology, and innovation to help health care providers and patients make better connections for better outcomes. Our focus is on future trends and disruptors that will shape how medicine is practiced today, creating a healthier tomorrow.

We support that promise with 300+ employees across three office locations in New York City, Philadelphia, and Chicago, as well as many remote employees. We have 12 team members with MDs, PharmDs, or PhDs, and 5 of the top 8 pharma companies on our roster.

The Director is an account team's production lead! Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (i.e., online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting, and timing at the account level. Career-manages a team of direct reports.

Knowledge

• PM Approach: Ensures that the project management team utilizes a flexible project management approach.
• PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver.
• Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development.
• SOWs: Accountable for the accuracy of all team SOWs.
• Problem Solving: Team's chief problem solver and talent choreographer.
• Agency process: Develops key operational tools (i.e., team or brand specific processes).
• Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues.
• Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects.
• Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today's digital technologies.

Strategy

• Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need.
• Project Plans: Accountable for account-level master project plan creation and management.
• Process improvement: Proactively sees opportunities to adjust processes for efficiencies.
• Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions.
• Advising: Partners with account/marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations.
• Risk Management: Leads large teams to develop and manage risk mitigation plans.

Tactics and Execution

• Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources.
• Internal Relationships and Team Leadership: Collaborative business partner to team capability leads.
• Management: Responsible for the career development of others.
• Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks.
• Vendors: Point of escalation for vendor management concerns.
• Scope Definition: Scopes and estimates complex, multi-channel engagements.

Client Relationship

• Relationship: Client-facing lead on issues related to production and project management.
• Client knowledge: Understands the client's business and plans projects accordingly.
• Passion: Demonstrates passion for the brands and our work.
• Accountability: Owns vendor/partner relationships.
• Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution.
• New Business: Production lead on new business pitches; identifies upsell opportunities.
• Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills.

• Digital experience required.
• Media Production experience/knowledge required.
• Vendor management experience required.
• Experience with SEO strategy & CRM.
• Professional presentation and client-facing skills.
• Dynamic negotiation and conflict management skills.
• Advanced in Microsoft Office including Excel and Microsoft Project.
• Wide-ranging knowledge of digital.
• Knowledge of healthcare is a strong plus.
• Exhibits Integrity and Trust.
• Exhibits Self Development.

Education and Experience

• Bachelor's degree required.
• Demonstrates progression in level of responsibility within a professional project management environment.
• Agency or digital project experience required.
• Healthcare experience strongly preferred.
• Outstanding planning, coordination, management, and communication skills are required.
• Experience with risk management, change management, communications management.

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $95,950.00 - $137,865.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/9/25.

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