Level 2 Remote IT Support Technician Job at YMS Associates, Brooklyn, NY

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  • YMS Associates
  • Brooklyn, NY

Job Description

An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.

The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.

Responsibilities:

  • Provide support, administration, and maintenance for desktops, laptops, and light networking issues

  • Configure new computer hardware and software (primarily Windows-based)

  • Perform upgrades and configuration of desktops and peripherals

  • Troubleshoot desktop and server issues

  • Respond to service calls, resolving issues directly or escalating as needed

  • Log support requests and responses using the Service Desk system

  • Install and upgrade software

  • Assist in administering a Windows environment

Technical Requirements:

  • Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues

  • Strong knowledge of Windows desktop operating systems

  • Familiarity with light networking

  • Experience with enterprise antivirus software

  • Active Directory and Group Policy knowledge

  • Experience with MS Exchange, Office 365, and hybrid Outlook environments

  • Printer administration experience

Other Requirements:

  • College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.

  • Excellent interpersonal and communication skills — you will be representing the company

  • Ability to clearly document and summarize problems and resolutions

  • Comfortable working with a diverse population, including clients with strong accents

  • Willingness and ability to learn new tools and technologies

  • Responsible, reliable, and self-directed

  • Able to prioritize and triage effectively

  • Exercises good judgment and professionalism in client interactions

  • Dedicated to following issues through to resolution

  • Must have a quiet, distraction-free home workspace

Job Tags

Remote job,

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