An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.
The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.
Responsibilities:
Provide support, administration, and maintenance for desktops, laptops, and light networking issues
Configure new computer hardware and software (primarily Windows-based)
Perform upgrades and configuration of desktops and peripherals
Troubleshoot desktop and server issues
Respond to service calls, resolving issues directly or escalating as needed
Log support requests and responses using the Service Desk system
Install and upgrade software
Assist in administering a Windows environment
Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues
Strong knowledge of Windows desktop operating systems
Familiarity with light networking
Experience with enterprise antivirus software
Active Directory and Group Policy knowledge
Experience with MS Exchange, Office 365, and hybrid Outlook environments
Printer administration experience
College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.
Excellent interpersonal and communication skills — you will be representing the company
Ability to clearly document and summarize problems and resolutions
Comfortable working with a diverse population, including clients with strong accents
Willingness and ability to learn new tools and technologies
Responsible, reliable, and self-directed
Able to prioritize and triage effectively
Exercises good judgment and professionalism in client interactions
Dedicated to following issues through to resolution
Must have a quiet, distraction-free home workspace
...clean, sanitized and well stocked with proper cups, lids, syrups, coffees, and refreshers.5. Prepares food and beverages to standard... ...West Virginia University Hospitals Cost Center:632 WVUH Coffee Shop Address:1 Medical Center Drive Morgantown West Virginia Equal Opportunity...
Our client, a leader in the engineering sector, is seeking an Apprentice CAD Drawerto join their team. As an Apprentice CAD Drawer, you will be part of the Engineering team supporting various projects. The ideal candidate will have strong attention to detail, excellent...
...Job Description Now Hiring: Epic & Data Engineering Professionals (Hybrid | Fort Worth, TX Area) A major hospital system in Fort... ...weekly. &##128196; Open Positions: Epic Clinical Systems Analyst, Sr. - SmartForm ~ Schedule: 2 days onsite (Tues & Wed)~...
...Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an...
...Job Description Job Description We are looking to hire an experienced framing carpenter to construct the framework of buildings and other structures according to construction plans. The framing carpenter's responsibilities include using plumb bobs and levels to ensure...