Salesforce is seeking a visionary and experienced Leader for Common Services Analytics and AI to spearhead our cutting-edge cross cloud initiatives. This pivotal role involves leading a talented team responsible for developing and deploying business intelligence platforms, predictive models, and insight-generation tools that drive innovation and business value across our product portfolio and for our customers.
The ideal candidate will be a strategic thinker with a strong technical background in AI/ML, a proven track record of leading complex, cross-functional projects, and a passion for building and mentoring high-performing teams. This leader will be instrumental in shaping the future of AI within Salesforce, ensuring our offerings are intelligent, scalable, and provide a significant competitive advantage. You will be responsible for turning a compelling vision into an executable product roadmap and driving innovation in AI-powered analytics.
What You'll Bring:
Strategic Leadership & Vision:
Define and own the short- and long-term vision for Common Services analytics capabilities, aligning with overall company objectives and product roadmaps, and turning this vision into an executable strategy.
Identify emerging Analytics trends and technologies, and champion their adoption where they can deliver significant impact.
Foster a culture of innovation, collaboration, and excellence within the team.
Drive continuous improvement in AI capabilities by establishing and evolving robust quality methodologies and best practices.
Team Leadership & Development:
Lead, mentor, and grow a multi-disciplinary team of ML engineers, data scientists, and product managers.
Oversee the existing stream leads for key initiatives, providing guidance and support for areas including:
Next-Generation Analytics & Cross-Platform Customer Insights
Predictive AI Platforms, Custom Model Hosting & Templated Solutions
Generative AI, Intelligent Agents & AI-Powered Automation
Manage resource allocation, project prioritization, and performance management for the Common Services AI organization.
Initiative Oversight & Execution:
Next-Generation Analytics & Customer Insights:
Oversee the modernization and enhancement of existing analytics applications using next-generation business intelligence platforms, emphasizing advanced user experience and design.
Drive initiatives to create unified, cross-platform customer experience insights by leveraging data from multiple cloud environments to generate actionable business signals.
Manage the transition of analytics application development work from central analytics teams to the Common Services AI team where appropriate.
Predictive AI:
Lead the evolution and integration of internal AI/ML accelerator platforms with broader company-wide model development and deployment frameworks to accelerate complex model implementation.
Oversee the development of 'bring-your-own-model/container' (BYOC/BYOM) infrastructure to support hosting complex, custom AI models on scalable cloud platforms.
Drive the creation of reusable predictive model templates tailored for various industry verticals, including integration with intelligent agent frameworks.
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