Job Description

About Chama Mama:

Chama Mama is a collection of cozy family restaurants that pays tribute to Georgian culture and the art of hospitality. Our menu draws inspiration from Georgia’s rich culinary heritage, blending diverse regional influences with home-made traditions rooted in an authentically artisanal way of life.

At Chama Mama, we live by the Georgian saying: "A guest is a gift from God." Hospitality isn't just what we do — it’s who we are. We aim to surprise and delight, to connect and enlighten — and now, we’re bringing that same spirit to a new concept: a Chama Mama Grab & Go shop .

General Overview: 

Retail Shop Manager: is a hands-on leader responsible for overseeing day-to-day operations of a small retail grab-and-go shop. This includes managing food and beverage offerings, serving customers, handling cash/POS systems, maintaining cleanliness, restocking, and ensuring an excellent guest experience.

General Duties & Responsibilities:

• Open and close the store according to company procedures
• Serve as the primary point of contact for customers; provide fast, friendly, and knowledgeable service
• Stock, and display grab-and-go food and beverage items
• Maintain product freshness, check expiration dates, and ensure food safety compliance
• Ensure proper rotation of perishable stock (FIFO) method
• Place and receive inventory orders; track stock levels and reduce waste
• Supervise and support team members during shifts, led by example with a strong work ethic
• Handle cash register and point-of-sale (POS) transactions accurately
• Always Ensure cleanliness and sanitation of the shop (front and back of house)
• Update promotional signage and maintain neat, organized shelves
• Monitor store performance and assist with sales reporting and daily cash outs
• Report any equipment issues, supply needs, or customer concerns to upper management
• Follow health and safety regulations and ensure team compliance
• Occasionally assist with catering delivery handoffs, if required, under manager guidance
• Assist in organizing and staging outgoing catering orders for pick-up and delivery
• Help with wrapping and packaging catering items in an organized, presentable, and secure manner

Qualifications

• Able to work independently, manage time efficiently, and follow through on tasks without supervision.
• Skilled in creating a welcoming customer experience, handling inquiries, upselling products, and resolving issues professionally.
• Experienced with point-of-sale systems, managing transactions, and completing accurate end-of-day reports and deposits.
• Capable of tracking inventory, receiving deliveries, restocking items, and minimizing waste or product loss.
• Knowledgeable in food safety practices, DOH requirements, proper food handling, and maintaining a clean environment.
• Able to arrange product displays, signage, and layouts to enhance visual appeal and increase sales.
• Demonstrates sound judgment and calm decision-making in handling unexpected issues or guest concerns.

Chama Mama is an equal opportunity employer.   We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Job Tags

Full time, Local area, Shift work,

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