Job Description
Are you passionate about crafting clear, compelling communications that build trust and engagement? As the Senior Provider Communications Specialist, you'll lead the strategy and execution of all communications for our Provider Relations team. From content creation to campaign planning, you'll drive clear, consistent messaging that supports provider engagement and partnership.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position In Western Washington varies between $60,435.00 - $84,533.00, and for Eastern Washington varies between $56,145.00 - $78,532.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
- Develop and implement communication strategies that support provider engagement, strengthen brand awareness, and align with departmental and organizational goals.
- Maintain an annual communications calendar to support planning and coordination.
- Create, edit, and publish content across communication channels, including newsletters, the provider portal, and other department initiatives.
- Ensure multi-channel content aligns with brand guidelines and maintains a consistent department voice.
- Design basic graphics and data visualizations that follow branding standards.
- Track media coverage related to oral health and provider-focused topics.
- Manage the email distribution platform, including segmentation and targeting to support effective outreach.
- Define and report on key performance indicators to measure the success of communication channels.
- Support provider outreach initiatives and educate the Provider Relations team on communication standards and brand guidelines to ensure consistency and impact.
- Collaborate with Marketing, Operations, Internal Communications, and Arcora to deliver brand-aligned initiatives.
- Represent Provider Relations on the Aligned Communications Committee.
Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.
- 6+ years of experience in communications, including developing and implementing content strategies across multiple channels.
- Strong writing and editing skills, with experience creating clear, plain language content across multiple digital platforms.
- Proficient in communication and design tools, including Planner, SharePoint, Microsoft Office, Constant Contact, Adobe Acrobat, InDesign, WordPress, Canva, and Salesforce Marketing Cloud.
- Skilled in creating visuals that align with brand standards.
- Delivers high-quality, accurate work on time, even in fast-paced or shifting environments.
- Strong planning, organizational, and analytical skills, with the ability to think creatively and solve complex communication challenges.
- Proven ability to work independently with minimal direct supervision, using sound judgment, discretion, and integrity when handling confidential information.
- Bachelor's degree from an accredited university preferred; equivalent experience will be considered in place of a degree.
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Delta Dental of Washington
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