Job Description

POSITION SUMMARY

Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.

ESSENTIAL JOB FUNCTIONS

• Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation.
• Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
• Maintain files in organized fashion including copies of all documentation, communications and other related items.
• Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices.
• Anticipate needs of clients and seek out information to meet their demands.
• Compliance with Masterpiece policies and procedures.
• Assist department manager as necessary with maintenance of quality vendor relationships.
• Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, QuestaWeb as applicable.
• Participate in conferences and meetings as applicable.
• Other duties as assigned.

EDUCATION AND QUALIFICATIONS

• 1-2 years industry experience.
• Experience with CBP (U.S. Customs and Border Protection) operations.
• Proficient in Excel and Microsoft Suite.
• Excellent skills for communicating and relating with both team members and customers.

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