Job Description

Job Description

Job Description

Description:

POSITION: SENIOR PROPERTY CLAIMS ADJUSTER (SOUTHERN CA)

COMPANY OVERVIEW:

John Mullen & Company has been doing business in Hawaii since 1959. Our family company has

evolved into the preeminent Independent and Third Party Administration Company in the State

of Hawaii. John Mullen & Company represents insurance companies, unbundled insurance

clients, self-insureds, and captive companies across the entire spectrum of insurance claims.

John Mullen & Company is a fully owned subsidiary of DB Insurance. We currently have

adjusters on all the major Hawaiian Islands as well as adjusters in California, Montana, and

Virginia.

JOB SUMMARY:

Seeking an experienced, senior level Property Claims Adjuster for our Southern California

(Orange County) expansion who will handle assignments, investigate, document, evaluate,

adjust/negotiate, report, and settle property losses requiring inspection. Must have the ability

to work well with customers and to work independently and efficiently meeting the required

deadlines by being organized and detail oriented.

RESPONSIBILITIES:

• Uses strong interpersonal, organizational and negotiation skills to provide excellent customer service
• Uses knowledge of property and construction, and/or knowledge of the specific industry or business affected to personally conduct property inspections and photograph claim sites as necessary to depict and substantiate losses or damages
• Works cooperatively with experts as needed to conduct investigations, confirm findings, and support evaluations
• Applies understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings
• Recommends the reasonable and proper coverage direction and as appropriate the amount the insurance company should pay on a claim
• Ensures the accuracy of information collected and reported and guard against fraudulent claims based on critical issues identified and accurate conclusions drawn
• Prepare accurate, clear, thorough, and concise reports and letters to insurance carriers on conclusions and recommendations
• Maintains accurate, thorough field notes, journal entries, and time and expense records as required
• Physical ability and willingness to climb on roofs, into attics, and other small places and to lift and climb ladders
• Investigates insurance claims in a variety of settings

BENEFITS:

Full-time position with full benefits package including:

• Competitive compensation and bonus incentive plan
• 401(k) retirement plan with employer match
• Medical insurance including dental, drug, and vision coverage
• Flexible spending plan
• Paid vacation, sick leave, and holidays
• Option for full-time remote work

ANNUAL SALARY RANGE:

$85,000 - $110,000, Salary negotiable

OTHER COMPENSATION:

Cell phone allowance - $50 per month

Auto allowance - $200 per month

Mileage reimbursement

Incentive bonus plan

JOB REQUIREMENTS:

• 10+ years of previous experience in residential and/or commercial property claims handling, to include strong technical knowledge of structural damage repair and valuation techniques or equivalent
• Knowledge of property claim law and has a clear understanding of claims adjudication process; skills in analyzing, interpreting, synthesizing, prioritizing, and reporting pertinent information and discerning the essential from the non-essential
• Research and investigative abilities; negotiating, conflict resolution, and persuasion abilities
• Demonstrated proficiency in Microsoft Office programs and other software and experience with Xactimate estimating system
• College degree in a related field or demonstration of equivalent knowledge and critical thinking skills
• Familiar with California statutes and regulations
• Active California adjuster’s license or ability to promptly obtain such, in the state of California
• Ability to handle a high-volume workload
• Excellent verbal and written communication skills
• Valid driver’s license and good driving record
• Haag Certification is a plus
• Must reside in the Southern California area (Orange County area preferred)

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