Ticket Resolution Agent Job at S R INTERNATIONAL INC, Phoenix, AZ

WGJnTitkd296QWxPVUozOUdLNVA2OHV5YlE9PQ==
  • S R INTERNATIONAL INC
  • Phoenix, AZ

Job Description

Job Description

Job Description

MUST HAVES:

  • Candidates MUST live within 1 hour of Phoenix or Tucson
SOAZ Posting ID # 5104 - AZDOR - Ticket Resolution Agent (100% Remote/ Local Only)

Job Duties:
  • Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
  • Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
  • Email appropriate documents to taxpayers regarding inquiry requests.
  • Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
  • Document and track daily production utilizing tools as outlined and required.
  • Utilize all software, databases, systems and scripts as outlined in standard work.
  • Attend and participate in training, meetings, and huddles as required.
Knowledge Skills:
  • Basic math and computer skills
  • Google Suite proficiency
  • Microsoft Word and Excel proficiency
Required Skills:

  • 1 year of call center experience, QA experience, escalated ticketing experience.
  • Communicating, both written and verbal
  • Interpersonal communication
  • Retaining knowledge
  • Creative problem solving
  • Multi-tasking, attention to detail and organization
Ability to:
  • Follow instructions, job aids, policies and procedures
  • Understand key metrics
  • Work in a fast-paced environment
  • Be dependable and consistent
  • Quickly adapt to change
  • Navigate through different systems

Job Tags

Local area, Remote job,

Similar Jobs

LinkedIn

AI Engineering Manager, Foundational AI Data Job at LinkedIn

 ...AI Engineering Manager - Foundational Data Company Overview: LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting... 

ROCS Grad Staffing

Purchasing Assistant Job at ROCS Grad Staffing

 ...About the Role: We are seeking a detail-oriented and proactive Entry-Level Purchasing Assistant to join our team in Chantilly, VA. This is a great opportunity for a recent graduate looking to gain experience in a fast-paced, professional office environment. Youll work... 

Supplemental Health Care

Travel Nurse RN - Clinic - $1,779 per week Job at Supplemental Health Care

 ...Supplemental Health Care is seeking a travel nurse RN Clinic for a travel nursing job in Flower Mound, Texas. Job Description & Requirements...  ...Mound, Texas for a 21-week assignment at a partnering outpatient clinic. With our extensive national support structures, you... 

Delta Hotel Philadelphia Airport

Banquet Porter Job at Delta Hotel Philadelphia Airport

 ...banquet server ready to go above and beyond to provide excellent customer service to our special event guests. We need someone courteous and...  ...with guests and coworkers We prefer some experience working in the food service industry Delta Hotel Philadelphia Airport

AppleOne

Electronic Assembler Job at AppleOne

 ...Job Description Ventura Aerospace company in needing an Electronic Assembler with min. 3+ years of strong assembly. Must be JSTD Certified...  ...Strong Soldering skills required and will be tested. Able to work in a fast pace environment. 4/10 schedule. Great benefits. Apply...